Technical Account Manager

US-TX-Austin | US-TX-Austin
Job ID
2017-9922
# Positions
1
Category
Sales
Position Type
Permanent

Overview

The Solarwinds cloud business was formed through carefully orchestrated acquisitions of numerous young and innovative SaaS businesses.  We use the latest technologies, we are agile, and since are an all SaaS business we are fast!  We are focused on building amazing, scalable products for our customers.  We maintain a fun, exciting, dynamic startup culture based upon teams of extremely talented people.  We do have the added benefit of being we having corporate financial backing which allows us to explore non-organic growth opportunities and additional investment for strategic initiatives! The Solarwinds.cloud business is critically important to the future growth of Solarwinds Inc.

 

Below is a brief summary of our Solarwinds Cloud portfolio and the primary problem they solve for our nearly 1 million end users.
Pingdom – Digital experience monitoring and uptime monitoring solution
AppOptics – Distributed tracing application performance management (APM) solution which includes aggregation of application, host, infrastructure and custom metrics
Papertrail – Cloud-hosted aggregated log management solution

 
We are looking for energetic and talented people who love to solve challenging problems!

Responsibilities

  • Be the primary contact for your customer base, not just an engineer.
  • Understand and solve your customers’ technical challenges.
  • Perform online product demonstrations to one or many customers.
  • Be the expert – know the products and share that knowledge with your peers.

Qualifications

 

  • Energy, creativity, team work, and a positive attitude.
  • Excellent verbal and written communication skills.
  • Application Development, DevOps, and Linux.
  • 1+ years in relevant, technical, customer-facing pre or post sales role.
  • Background in B2B or B2C sales, engineering, or support.
  • Ability to multi-task, prioritize and manage time effectively.

Preferred Qualifications:

  • Working knowledge of software development tools and methodologies
  • Programming Languages (Ruby, Python, Unix shell, or other scripting languages)

 

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