Senior Analyst - Revenue Operations

Job ID
# Positions
Position Type
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SolarWinds MSP


SolarWinds’ mission has been to provide purpose-built software that is designed to make jobs easier for IT professionals, MSPs and DevOps pros. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage, virtualization, cloud or development operations.  We are committed to focusing exclusively on IT, MSP, and DevOps professionals and strive to eliminate the complexity that our customers have been forced to accept from traditional enterprise software vendors.


At SolarWinds, we’re fanatical about putting users first in everything we do. We strive every day to deliver powerful functionality that’s easy to use with one of the fastest and longest-lasting ROIs in the market. As a result, SolarWinds is one of the world’s most award-winning, peer-recommended and continuously-licensed software products year after year.


In this role, you will be the subject matter expert for all processes and subscription billings systems capabilities for the Revenue Operations team. You will own the role of recognized problem-solver for the subscription billing systems to support Revenue Operations. You will have the opportunity to be an integral part of the billing consolidation projects that are underway and the integration of new business units. You will have a solid foundation of finance knowledge to leverage in understanding business problems and opportunities and translating them to systems utilization.


  • Improving efficiency and scalability of processes, ensuring the highest level of quality within our operations and minimizing operational risk.
  • Develop systemic solutions that enable the business to move quickly, act with insight, and continue to excel.
  • Develop and maintain a variety of reports and data analysis to assure and evaluate the effectiveness of Revenue Operations functions
  • Research and resolve routine issues related to Revenue Operations subscription billings systems. Follows-up to ensure open issues are resolved.
  • Maintain a holistic view of all business processes and users in the systems to understand cross- functional impacts with regard to configuration, process, workflow and reporting.
  • Perform mass updates, imports, and exports of data using Zuora templates and/or usage files.
  • Create and Maintain SKU’s and Price Books in the Subscription Billing Systems (Zuora, SFDC & Chargify)
  • Take creative liberty (in secure non-production environments) to deconstruct existing processes and systems and find new paths forward.
  • Execute Ad Hoc reporting and analysis related to Revenue Operations.
  • Support and facilitate system training of new Finance team members
  • Support testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.
  • Partnering across Revenue Operations and with Internal Business Partners in building a scalable model for the quote to cash function within system parameters
  • Prime on the billing consolidation project across a range of products that supports evolving business needs.
  • Document and train on processes for new business and business challenges, and adapt/drive new best practices for the team and organization
  • Other responsibilities include but not limited to participate in special projects, billing and provisioning client accounts, acquisition integration, ERP implementation, system enhancements or ad hoc analysis as assigned.



Core Competencies: To be successful in this role you must be able to demonstrate:

  • Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires
  • Technical Expertise: The ability to demonstrate depth of knowledge and skill in order processing.
  • Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  • Flexibility: Openness to different and new ways of doing things
  • Thoroughness: Ensuring that one's own and work are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.


Experience: This position requires a minimum of 8 years of progressive experience in Finance/Operations teams working in a subscription business, preferably in a global shared services environment and 2+ years’ working with subscription billing systems (Zuora preferred)

  • Strong in process improvement & methodology
  • General understanding of GAAP & SOX controls
  • Excellent organization skills with attention to detail and completeness
  • Hands-on, self-starter with a strong work ethic and can-do attitude.
  • Strong communication skills and ability to communicate key information and status to stakeholders.
  • Proven ability to influence without authority
  • Strong Business Acumen

Education: Bachelor's degree in Business or Information Technology related field


Technical Skills: Highly Proficient in Microsoft Office (including advanced Excel skills), 3+ years’ experience with Tableau, SFDC & Zuora (or other subscription billing platform).


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