Help Desk Intern

US-TX-Austin
Job ID
2017-9868
# Positions
1
Category
Other
Position Type
Temporary
Business Group
SolarWinds

Overview

 The Helpdesk Intern will be responsible for supporting internal users, troubleshooting network problems.  In this role, the intern will work with customers to determine and resolve problems efficiently with customer service focus on the general Helpdesk queue. As an intern in our IT department, you must be able to set up a desk along with all peripherals that go with new desk set up.

   The ideal candidate will be someone with 1+ years of IT experience, a background in pc end user support, good communication skills, in the process of obtaining an associates degree in Computer Science, and have the desire to provide outstanding support.

Responsibilities

  • Provide first level assistance to internal resources including executives
  • Provide high level of professionalism when dealing with employees
  • Will be required to document, track and monitor the issues to resolution.
  • Provide hardware troubleshooting of laptops, desktops and misc. electronic devices.
  • Provide standard onboarding/terming of employees.
  • Configure and deploy desktop/laptop, create various accounts, provision phone,
  • Provide de-provisioning of outgoing employees
  • Delete accounts, deactivate equipment, create backups, etc.
  • Provide Microsoft desktop support:
  • Deployment of new machines (laptops, desktops)
  • Add end user to a corporate domain
  • Manage Administrative local privileges on desktops/laptops
  • Install and configure desktop OS’s (Windows 8, Win10 and Mac OS) for various scenarios.
  • Install, configure and support MS productivity suites; Microsoft Office, Outlook, Lync etc.
  • Install and manage security software on desktops
  • Support VPN users
  • Assist in the administration of Active Directory

Qualifications

  • Oral and written English communication skills
  • 1+ years Experience supporting Windows desktop/laptop PCs, MAC OS
  • 1+ years Experience using Active directory
  • Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support
  • Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, printers, and  Audio visual equipment.

Preferences:

  • Good Troubleshooting skills with Windows 8 and Windows 10, Mac OS
  • Knowledge of Active Directory
  • Knowledge on Cisco based Video conferencing administration
  • Knowledge of Microsoft productivity suite
  • Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing)
  • Knowledge of DNS, DHCP, email and IP routing
  • A+, Microsoft, or Cisco certifications are an asset
  • Systems administration experience is an asset
  • Experience in a call center is an asset as phone and remote support is common

 

 

 

 

 

 

 

 

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