Customer Retention Renewal Rep, Intermediate

US-NC-Durham, NC
Job ID
2017-9773
# Positions
1
Category
Sales
Position Type
Permanent

Overview

SolarWinds MSP is the global leading provider of complete IT Management and Automation solutions for Managed Service Providers (MSPs). SolarWinds MSP award-winning products are the industry’s #1 RMM and MSP Service Automation Platform. SolarWinds MSP has a proven track record of helping MSPs standardize and automate the setup and delivery of IT services in order to achieve true scalability. Thousands of MSPs use SolarWinds solutions to deliver scalable, flexible, profitable managed services to over 100,000 SMBs worldwide.

Responsibilities

 

The Renewals rep is responsible for managing accounts with upcoming renewal opportunities.

  • Ensure customers order on or before the expiry date
  • Achieve personal monthly and quarterly bookings targets
  • Collaborate with fellow team members to help achieve team number
  • Provide prompt customer service to all direct customers and resellers
  • Cross-sell/upsell to current accounts to meet/exceed quota
  • Bring customers through a sales cycle and stage each deal accurately in Salesforce (the CRM system used)
  • Deal with objections and challenges that are delaying or preventing an on-time renewal
  • Manage a large customer base on a quarterly basis
  • Work through a list of unallocated accounts daily
  • Understand the workings of SolarWinds as a business and where to seek help when needed
  • Engage with management in a timely fashion on escalations

Qualifications

Core Skills:

  • Must possess strong sales skills and a proven track record in a target driven environment
  • Ability to work with customers in professional manner and to handle objections
  • Ability to work with CRM systems
  • Ability to follow and adapt to changing processes

 

Experience and Education Required:

  • Sales or Renewals experience
  • Demonstrate ability to work in a fast paced, ever changing environment
  • Ability to communicate effectively (oral and written) with strong interpersonal skills

 

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