Senior Community Manager

US-NC-Durham, NC
Job ID
# Positions
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SolarWinds MSP is the world’s leading SaaS based software developer for IT Service Management Platforms. We develop and operate a set of global SaaS solutions including; Remote Monitoring and Management systems, Managed Security solutions, Data Backup, and eMail security. Our platform is available 24*7 and services thousands of customers worldwide.


Our continued success in the market has created the need for a Senior Community Manager to support our world-wide marketing organization.


As a Senior Community Manager with SolarWinds MSP, you will be responsible for the following areas:


Community Goals

  • Build and coordinate engagement with worldwide user groups
  • Build field engagement capabilities for tradeshow events
  • Social Media monitoring and engagement for existing partners
  • Coordination of podcasts and webinar guests and content
  • Advisory groups logistics and engagement


User Groups

  • Engage worldwide user groups
  • Take space ceded by Microsoft for mindshare
  • Sponsor groups with resources and engagement
  • Grow engagement over time


Field Engagement

  • Team required for trade show
  • Current use of inside sales people slows sales / drags numbers down for inside sales people
  • SolarWinds MSP needs professional, polished speakers for those shows


Social Media

  • Requires coordination and engagement with partners online
  • Driving to resources for education (for additional upsell)


Community Engagement

  • Coordination of guests and resources for podcast and webinar type engagement
  • Coordination of topics, presenters, and logistics for advisory groups


  • Willing to travel up to 50%, including international and domestic travel
  • Previous experience with Channel Sales preferred
  • Strong experience in content management and community building
  • University degree or equivalent experience



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