Why is this position important?
As a Product Advocate, you'll use technical experience, product knowledge, and sales skills to help every customer get the most value from SolarWinds' Monitoring Cloud (SaaS) products:
If you’ve made a restaurant reservation, collaborated in a text chat room, or purchased a plane ticket, you’ve probably used a service which depends on these products.
Your customers, many of whom are fellow engineers, will come to see you as a trusted peer. You’ll be instrumental in figuring out what types of technical account management actually help, why, and how to scale it. This is an incredibly fast-growing market. As the SolarWinds Monitoring Cloud thrives and expands in the coming years, you’ll have contributed significantly to that growth.
Why is this position unique?
Big company benefits and customer base, startup flexibility. As Product Advocate, you'll:
Nice to have
Examples of technical expertise
Part of this job is identifying customer-specific use cases and opportunities where these products can be more helpful and thus get used more. These are usually technical conversations. To add value, you've probably done at least 1 of these 5 tasks in the past:
Want to stand out? Sign up for a Monitoring Cloud product, then write an email or record a narrated screencast demo for an imaginary customer. In the email or screencast, explain why this product is a better fit than competitors.