Channel Sales Associate

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# Positions
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SolarWinds MSP is the world’s leading SaaS based software developer for IT Service Management Platforms. We develop and operate a set of global SaaS solutions including; Remote Monitoring and Management systems, Managed Security solutions, Data Backup, and eMail security. Our platform is available 24*7 and services thousands of customers worldwide.


We currently have a need for a Channel Sales Associate in our Ottawa office.


Primary Responsibilities:


  • Achieve sales and retention targets within assigned territory.
  • Conducting regularly scheduled customer business training workshops in a variety of settings including live, instructor-led sessions in person and over the telephone/internet.
  • Training of customer personnel on business methodology related to SolarWinds MSP products & managed services models in a professional and competent manner, to ensure customer satisfaction.
  • Creating sales and marketing materials for customer use
  • Regular communication with all customers in assigned territory, and facilitating issue resolution of all issues uncovered.
  • Representing SolarWinds MSP message at company summits, seminars and trade shows.
  • Regular reporting to management on activities, territory initiatives, and pipeline.




  • University or college degree.
  • 2 to 3 years of relevant experience.
  • Experience working in a VAR or IT services environment is highly desirable.
  • Experience in a channel sales role would be a definite asset.
  • Territory management skills an asset.
  • Excellent English communication skills, both written and verbal. Nordic language skills would be considered an asset.
  • Excellent presentation and verbal communication skills, especially in a one-to-many presentation setting both live (in person) and over the phone/internet.
  • Must display self-discipline necessary to interface effectively with customers, management, and all levels of employees.
  • Excellent problem-solving and adaptive thinking characteristics.  Ability to weigh many situational factors and be able to recommend appropriate solutions.
  • Ability to learn quickly, adapt to a variety of customer situations and work independently.

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