• Sales Engineer

    Location US-TX-Austin
    Job ID
    # Positions
    Position Type
    Business Group
  • Overview

    SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses and is one of the fastest growing software companies and has been featured on the Top Small companies in America list by Forbes magazine in 2012 and 2013! 


    Our team members have the opportunity to work for a company that appreciates and values their voice and the voice of our external customers. Our team members also benefit from representing competitive products that makes an impact for their customers.


    We are currently seeking a Sales Engineer. As the Sales Engineer you will provide prospects, sales staff, channel partners and resellers with technical product advice during sales discussions. This position requires the ability to effectively perform detailed online technical deep-dive demonstrations, during which you must effectively promote product features, answer audience questions and clearly ascertain the prospect’s needs and requirements.


    • Demonstrate SolarWinds solutions to showcase features that make an IT professional's job easier.
    • Provide technical assistance to customers evaluating SolarWinds solutions to ensure their success criteria are met.
    • Perform troubleshooting of all SolarWinds products.
    • Provide best practies on product design and deployment architecture.
    • Assists sales team in offering products that solve business needs and technical challenges.
    • Deliver technical training on new and updated products to sales team members.
    • Communicate customer feedback on product feature/functionality and challengs to SolarWinds Product Management team.
    • Respond to customer questions via email.
    • Maintian accurate documentation of all customer interactions in CRM.


    • Bachelor’s degree in a technical field or 3+ years experience in a related field (Network Engineer, Network Administrator, System Administrator or similar IT related job function.)
    • Possess strong oral and written business communication skills.
    • Prior experience in a pre-sales technical role with a software vendor is preferred.
    • Excellent customer service skills.
    • Must have strong technical troubleshooting skills.
    • Experience delivering technical training to sales staff is highly desirable.
    • Experience with TCP/IP based networks with a solid understaning of Network and Application management protocols including ICMP, SNMP, Syslog, WMI, RPC, DNS, DHCP and LDAP.
    • Experience administering Windows Server 2012/2016 and SQL 2014/2016/2017.

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