• Order Processor, Associate

    Location US-NC-Morrisville, NC
    Job ID
    # Positions
    Position Type
    Business Group
    SolarWinds MSP
  • Overview

    The Order Processor, Associate will assist Revenue Operations and Sales Teams with managing the Contract-to-Bill process for the SW usage based products. They will be the prime resource for billing and pricing inquiries to both internal and external customers.


    • Manages all usage based billing inquires & assist with auditing customer usage to ensure correct entitlements
    • Act as primary contact on management of all usage based billing mailboxes and cases and provide response and resolution to emails and cases per Agreement terms within Service Level Agreement (SLA) timeframes
    • Analyze data and reports for accuracy and make corrections as needed
    • Monitor and support usage transactions ensuring the capture of all related usage is passed on for customer billing and that all subscriptions reflect accurate pricing.
    • Generate reporting as requested related to primary functions
    • Monitor consumption, overage and expired trials with active usage
    • Collaborate with the Sales team and other functional areas to ensure customer accounts are provisioned/created accurately per Agreement terms within Service Level Agreement (SLA) timeframes
    • Process customer information updates, credit transactions, document requests, and other administrative duties as required
    • Complete additional projects and tasks related to Revenue Operations as they arise


    • 2+ years of experience working for cloud business software application is highly desired
    • Bachelor’s degree in Business, Finance, or related field required.
    • Strong analytical and technical skills
    • Ability to work independently and cross functionally
    • Strong interpersonal communication and exceptional problem solving skills
    • Ability to prioritize multiple functions and tasks efficiently
    • Must be able to meet deadlines and handle stressful situations
    • Highly productive and efficient in handling a large number of tasks and requests with a high degree of accuracy on a daily basis

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