• Executive Helpdesk Support

    Location US-TX-Austin
    Job ID
    2018-11749
    # Positions
    1
    Category
    Information Technology
    Position Type
    Regular
    Business Group
    SolarWinds
  • Overview

    The Executive HelpDesk Support will join in creating a “best in class” IT organization emphasizing customer service and technical excellence. The Executive HelpDesk Support will be responsible for providing support for VIP and Executive level users across SolarWinds.

    Responsibilities

    • Communicate with VIPs/Executives and end users about their requests in a courteous manner without the over use of technical jargon
    • Maintaining the highest level of confidentiality, integrity, and professionalism are mandatory requirements both on and off the job related to the family, the business, and all other information the Associate is privy to considering the nature of the role
    • To be the primary interface for Top Executive members and their Executive Assistants
    • Provide End to End oversight of all issues and requests of our top Business Leaders until resolution to ensure tickets are being handled through appropriate channels, actions and urgency
    • Exceed support expectations with agility & quality
    • Assist with any IT requests or support requirements for Executive events for the Executive calendar
    • Build and foster relationships to create a support network
    • Provide regular updates to the team leadership on Executive usage of the company’s tools and feedback from business leaders’ experience with the tools.
    • Maintain spare inventory keeping systems prepped and ready for deployment
    • Provide Executive level meeting support

    Qualifications

    • 3+ years of executive desktop support and MS Operating Systems
    • Experience with administering/supporting Office 365 & WebEx
    • Working knowledge of Windows, Active Directory, Terminal Servers, Group Policy and other related technologies
    • A strong belief in and sense of customer service is a must
    • Demonstrated ability to set up, integrate, and maintain audio, video, and entertainment equipment 

    Preference 

    • Bachelor’s degree or equivalent Executive relationship management
    • 2+ years of Apple support
    • Knowledge of enterprise level processes and procedures for support
    • Working knowledge of Server and Data Network management
    • Knowledge of mobile device technologies (Android, Apple iOS, MS Windows)

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