Operations Engineer (Multiple Positions) (SolarWinds MSP US, Inc.; Durham, NC): Communicate with internal personnel and clients to understand, evaluate, and document system requirements. Collaborate with various stakeholders to select appropriate design solutions and ensure the compatibility of system components. Provide technical guidance and support relating to systems development. Assist with the installation, configuration, and troubleshooting of cloud backup technology solutions. Deploy new modules, upgrades, and fixes. Evaluate existing applications and platforms and provide recommendations for improving performance by conducting gap analysis, determining the scope of modifications, and identifying potential solutions. Perform ongoing application maintenance tasks. Provide systems infrastructure and application support. Conduct automated/load tests and address any issues. Evaluate vendor solutions to ensure compliance with requirements and project budget. Identify system options, risks, and impact on clients' organizational objectives. Monitor system operation. 40 hours per week, M-F (9:00 a.m.–5:00 p.m.)
Must have a Bachelor's degree or foreign equivalent in Computer Science, Management Information Systems, Electronic Engineering, Information Technology, or a related field, plus 5 years of post-bachelor's, progressive related work experience; OR a Master's degree or foreign equivalent in Computer Science, Management Information Systems, Electronic Engineering, Information Technology, or a related field, plus 3 years of related work experience.
Of the required experience, must have 2 years of experience with the following: SAAS/Hosted delivery, database tuning, high availability, replication, and optimization; Scripting and systems-related programming, including API integration of monitoring; MySQL DB; Linux and Windows technologies; designing and implementing SAAS solutions at scale; AWS cloud technologies; and, TCP/IP networking.
Travel up to 10 % required.
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