• Cloud Retention Sales Representative

    Location US-TX-Austin
    Job ID
    2018-11483
    # Positions
    1
    Category
    Sales
    Position Type
    Permanent
    Business Group
    SolarWinds Cloud
  • Overview

    SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.

    Responsibilities

    • Following up on assigned customer software renewal quotes and/or generate custom quotes to close prior to expiration
    • Verifying pricing, licenses, expiration dates with customers and resellers globally
    • Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
    • Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
    • Working with various departments across the organization to advocate for the customer and work together to resolve any issues
    • Resolving order issues with customer service and order management
    • Performing other administrative support duties as requested

    Qualifications

    • 3+ years’ experience in quota carrying role
    • 1-2 years’ experience in technical sales
    • Excellent customer service skills
    • Excellent communication skills both oral and written
    • Excellent problem solving skills
    • Good computer skills
    • Ability to multi-task and track multiple issues
    • Previous experience with CRM, NetSuite and/or SalesForce is a plus

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