• Associate Technical Writer

    Location US-TX-Austin
    Job ID
    2018-11456
    # Positions
    1
    Category
    Support
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Overview

    At SolarWinds, we are fanatical about putting our users first in everything we do. The IT pros who use our products every day are relying on us to help them get their products installed and configured quickly, and show them how to get value from our powerful tools. To become a member of the Technical Content team at SolarWinds, you’ll need the following:

     

    The role of Associate Information Developer supports several key aspects of SolarWinds success:           

    • Assist in development of technical content to support product delivery and maintenance.
    • Review Knowledge Base articles for internal and external customers to ensure minimum standards.

    Responsibilities

    • Ability to work onsite in Austin, Texas.
    • Demonstrated ability to work and adapt in a fast-paced environment.
    • Ability to describe complex and technical topics clearly and accurately in a way that is appropriate for the target audience.
    • Strong verbal communication, interpersonal and presentation skills for interacting with team members.
    • Willingness and ability to organize a varied workload.
    • Excellent English writing and comprehension skills including excellent knowledge of American English and grammar.

    Qualifications

    • 2+ years of technical writing experience in a software technology environment
    • 2+ years describing complex and technical topics pertaining to software products and networking concepts.
    • 2+ years of experience with HTML and CSS. Familiar with best practices for web content.

    Preferences:

    •  Bachelors degree in English, Communications, or other relevant field is desirable.
    • Working knowledge of MindTouch, MadCap Flare, Atlassian Confluence, and Adobe Acrobat Pro.

    #LI-AA1 #IN

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