SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.
We are currently seeking to hire a Customer Success Representative. This position is responsible for actively managing customer accounts, enabling sales to position the value of customer success programs such as Premier Support, SolarWinds Academy & Smart Start and talking to customers to get valuable feedback that will allow SolarWinds to create a stronger overall customer experience.
Educate on and promote customer success programs such as Smart Start, SolarWinds Academy and Premier Support with internal Sales/Renewals teams and with customers (when appropriate).