• Sales Engineer

    Location US-NC-Durham, NC
    Job ID
    2018-11337
    # Positions
    1
    Category
    Sales
    Position Type
    Permanent
    Business Group
    SolarWinds MSP
  • Overview

    As a Sales Engineer you will provide prospects, sales staff, channel partners and resellers with technical product advice during sales discussions. This position requires the ability to effectively perform detailed online technical deep-dive demonstrations, during which you must effectively promote product features, answer audience questions and clearly ascertain the prospect’s needs and requirements. As a Sales Engineer you must demonstrate expert knowledge of the entire SolarWinds’ Systems and Network Management product portfolio. You will be responsible for providing prospects with assistance during the product evaluation cycle. This will include responding to technical queries via email, online remote assistance, troubleshooting and solving moderately complex pre-sales support problems. Qualified applicants will have a minimum of 5 years technical product support or relevant pre-sales experience.

    Responsibilities

    • Demonstrates and implements product customization in lab and in prospect’s environment.
    • Ability to customize prospect’s environment to meet all technical requirements to satisfy proof of concept.
    • Performs advanced troubleshooting techniques on all SolarWinds products. Identifies and isolates issues through log analysis.
    • Works closely with the SWI Product Management team communicating product issues, customer feedback and feature/functionality requests.
    • Provides best practices on product design and architecture using Visio.
    • Answers and assists the Sales Engineering team with technology specific questions/issues.
    • Solid understanding of market landscape with exceptional ability to position products.
    • Assists sales reps to offer product solutions that solve business needs and overcome challenges.
    • Subject matter expert in Networking and Application technologies.
    • Identifies areas of improvement specific to product to enhance the evaluation experience.
    • Identifies trends/patterns of product issues and effectively communicates to Management where improvement is needed.
    • Ability to read and write scripts to solve unique issues, both Windows and *nix platforms.
    • Delivers technical training on new and updated products to pre-sales and sales staff internally and externally to partners in person and via channel webinars.

    Qualifications

    • 5+ years of experience with Networking, Application, Storage and Virtualization technologies.
    • Bilingual - Spanish/English is a must (Portuguese is preferred)
    • Subject Matter Expert in, at least, one of the following categories: Networking and Application Technologies.
    • Expert level experience with a Network or Application Monitoring Solution.
    • Advanced troubleshooting techniques.
    • Experience in delivering technical training to pre sales and or/sales staff internally and externally to partners and end users.

    Preferences:

    • Bachelor's degree in a relevant Business or Computing discipline or 5+ years experience in related field (Network Engineer, Network Administrator, Sr. System Administrator or similar IT related job function).
    • Excellent knowledge of Storage and Virtualization Technologies.
    • Substantial experience in Windows 2008/2012 and SQL 2008/2012.
    • Substantial experience with TCP/IP based networks and a fundamental understanding of Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI, RPC, DNS, DHCP, and LDAP.
    • Must have excellent reasoning and technical troubleshooting skills.
    • CCNA – CCNP certification or equivalent 4-6 years of networking experience.
    • Bachelor's degree in a relevant Business or Computing discipline or 5+ years experience in related field (Network Engineer, Network Administrator, Sr. System Administrator or similar IT related job function).
    • Excellent knowledge of Storage and Virtualization Technologies.
    • Substantial experience in Windows 2008/2012 and SQL 2008/2012.
    • Substantial experience with TCP/IP based networks and a fundamental understanding of Network and Application Management protocols including SNMP, SNMP Traps, Syslogs, ICMP, WMI, RPC, DNS, DHCP, and LDAP.
    • Must have excellent reasoning and technical troubleshooting skills.
    • CCNA – CCNP certification or equivalent 4-6 years of networking experience.
    • MCSA OR MCSE or working towards.
    • Windows and Unix Scripting (VB, Perl, shell)
    • Exceptional oral and written communication and presentation skills are critical for this position.
    • A good mix of technical ability, sales and customer interaction skills are required.
    • Prior experience in a similar pre-sales or technical role (latter is preferred) within a software vendor or a preferred partner/systems integrator

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