• Collections Specialist, Associate

    Location US-NC-Durham, NC
    Job ID
    # Positions
    Position Type
    Business Group
    SolarWinds MSP
  • Overview

    SolarWinds MSP is the global leading provider of complete IT Management and Automation solutions for Managed Service Providers (MSPs). SolarWinds MSP award-winning products are the industry’s #1 RMM and MSP Service Automation Platform. SolarWinds MSP has a proven track record of helping MSPs standardize and automate the setup and delivery of IT services in order to achieve true scalability. Thousands of MSPs use SolarWinds solutions to deliver scalable, flexible, profitable managed services to over 100,000 SMBs worldwide.


    The Collections Specialist, Associate in this role is responsible for several key support functions within the finance team and will action all requests sent to “Queries” generic mailbox within agreed timelines. This would include working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections.



    • Responsible for managing a portfolio of assigned accounts receivables accounts Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction
    • Tasked with meeting and/or exceeding assigned collection targets
    • Research, identify and resolve unapplied payments
    • Review contracts, orders and invoices to reconcile and resolve customer disputes
    • Responsible for timely follow-up and regular updates to accounts receivable collection notes
    • Some reports as determined by management


    • 1-2 years of demonstrated experience managing a collection or an accounts receivable portfolio Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem solving and decision-making
    • Strong Written and verbal communication skills required
    • A strong attention to detail and the ability to complete job duties with a high degree of accuracy
    • Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
    • Familiar with Microsoft Excel, Word, and Outlook
    • Flexibility in work schedule when required
    • Must be able to work as part of a team with peers and leadership within organization.
    • Exposure to NetSuite, SalesForce, Great Plains, etc. preferred


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