The Customer Success team’s mission is to build, grow and deepen our customer relationships to ensure our customers’ are being successful in their use of the Solarwinds Cloud’s (Pingdom) platform. We are a team of individuals that are passionate about helping customers connect their goals and challenges with solutions in our platform. Our goal is to make every one of our customers a lifelong partner.
We love that you’re intrigued by technology and thrive on helping others. You will have a lot of freedom to try new technologies and apply what you learn. We care about the internet and love providing services that make our customer’s experience better.
The best part though is that you’ll impact the Internet significantly every day and be part of an ambitious, fun, and talented team. We can’t wait to have you with us.
The Person: You are a hardworking, high-energy, analytical, well-organized doer who will perform a key role in Solarwinds Cloud’s (Pingdom) Customer Success organization. The role contributes to revenue growth, customer retention and operational efficiency by supporting key members of the team in their initiatives to maximize revenue and margins, deepen customer relationships and deliver customer and employee focused communications and information. This multi-faceted position is an ideal role for an individual that is excited by the prospect of growing skills and gaining experience in a fast paced environment where the scope of responsibilities will be limited only by willingness to take ownership and identify opportunities for growth.