SolarWinds Cloud develops best-of-breed monitoring products including
Our customers are developers and operations engineers that predominantly work in Software as a Service (SaaS) companies.
The Technical Support Engineer is the key interface between Solarwinds and our customers with the primary goal of making sure overall quality and customer satisfaction goals are exceeded.
In this role, you will help support customers using SolarWinds Cloud services via email and text chat. The questions you will face are about a wide range of topics like Operating systems (Linux primarily but also Windows), web frameworks, programming languages, IP stack troubleshooting, REST/JSON, firewall rules, plus non-technical topics.
You almost certainly won’t know about all of these. While a strong working knowledge of Linux and/or Windows is required, Googling to satisfy your own curiosity is expected (and hopefully, fun).