SolarWinds Cloud develops best-of-breed monitoring products: Papertrail (Log aggregation and search), AppOptics (Application Performance Monitoring and infrastructure monitoring), Pingdom (Uptime and Digital Experience Monitoring, and Loggly (Log analytics).
The Customer Success team’s mission is to build, grow and deepen relationships with our customers to ensure that they are successful in their use of the SolarWinds Cloud products. We are passionate about helping customers achieve their goals and overcome challenges using SolarWinds products. Our efforts ensure that we evolve from a mere vendor to a lifelong partner.
You have a strong interest in both business and technology, and love interacting with customers. You are a hardworking, high-energy, analytical, well-organized doer who will perform a key role in SolarWinds Cloud’s Customer Success organization. Your goal is to have a sense of customers’ level of satisfaction at all times, leveraging data analytics and by communicating directly with them. As the trusted advisor and voice of the customer, you will feed information back to the Sales, Support, Product and Engineering teams. The result of your work will ensure increased usage of SolarWinds Cloud products, minimal customer churn and an increase in customer lifetime value.