• Billing System Product Manager

    Location US-TX-Austin | CA-ON-Ottawa
    Job ID
    2018-11009
    # Positions
    1
    Category
    Product
    Position Type
    Permanent
    Business Group
    SolarWinds MSP
  • Overview

    Manage the end-to-end project lifecycle: gather business requirements from stakeholders, write functional requirements for developers, scope and schedule projects based on developer/contractor capacity, communicate project status to stakeholders, work with development team on execution and deployment of projects, assist in user-testing of all project requirements, and obtain formal sign off on all project deliverables from different stakeholders.

    Responsibilities

    • Lead projects to: consolidate separate subscription billing systems. Implement new subscription billing systems, enhance term billing systems.
    • Ensure projects meet internal/stakeholder expectations with respect to quality, budget, delivery timelines, and strategy.
    • Track and report weekly on percent complete, budget burn, earned value, slippage, project effort and duration to complete and other key project metrics.
    • Prioritize and manage multiple projects in a given time period as well as be extremely detail oriented in tasks and communications.
    • Determine resource requirements (including staffing, software, hardware, and facilities) of projects, based on project specifications.
    • Work in tandem with cross-functional departments including Web and Finance in order to complete projects that may have requirements/deliverables from outside teams.
    • Where necessary, guide and manage the expectaions, deliverables, and cross-functional interaction with 3rd party system implmentors or consultants.
    • Develop and implement project-related change management programs, including: communications, training, facilitation, and and user adoption.
    • Identify, track, manage and mitigate risk on specific engagements.   Escalate these issues when necessary to ensure minimal impact to quality, budget, and timeline.

    Qualifications

    • This position requires a university degree in Management Information Systems, Accounting, Computer Science, or an equivalent degree, and a minimum of 5 years of technical project management experience.
    • Strong understanding of Accounting, ERP, billing systems and website development process
    • Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders
    • Demonstrated experience in leading and managing complex projects that are strategic in nature
    • Experience working in Agile SDLC
    • Excellent organizational skills with demonstrated ability to execute projects on time and on budget
    • Demonstrated experience working with offshore/remote resources and teams
    • Strong interpersonal, communication, facilitation and presentation skills
    • Strong analytical and problem solving skills
    • Ability to work independently and with minimal supervision
    • Demonstrated ability to work in a small team setting

    Preferences: 

    • Experience implementing NetSuite and Zuora billing solutions
    • Advanced business degree
    • PMP or other project management certification is a plus

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