• Reconciliation and Billing Specialist

    Location US-NC-Morrisville, NC
    Job ID
    # Positions
    Position Type
    Business Group
    SolarWinds MSP
  • Overview

    Are you an excel genius who loves reconciling data?  Do you thrive when you are digging in and knowing you have contributed to cleaning up data? Are you looking to expand your finance knowledge and skills? If so we would like to talk to you. 

    This position is dedicated to supporting the Global Revenue Operations Team. The scope includes the operational processes of billing and payment related research tasks and processes. A key element in this role is to have close cooperation and open communication with all Global Cash, Billing and Collection Teams. The AR Reconciliation Associate will work within the framework of the teams’ long-term objectives in optimizing resources, technology and innovative thought across the department.  


    • Reconcile all invoice, payment, credit, and adjustment transactions between the billing system and the accounting system of record
    • Process credit requests and invoice adjustments
    • Research and apply unallocated credits
    • Daily/weekly/quarterly reporting on open invoices, open and unapplied payments, and transaction discrepancies
    • Research and completely resolve transaction discrepancies between systems
    • Analysis of complex payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer experience 
    • Act as a centralized point of contact for Billing and Collection Managers globally
    • Maintain Customer Account records in various systems including creation, merges and updates
    • Responsible for customer communication on billing and payment changes
    • Completion of vendor form requests, W-8 requests, and other customer requests as needed.
    • Assist with tasks related to month end close.


    Core Competencies:  To be successful in this role you must be able to demonstrate:

    • Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
    • Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
    • Flexibility: Openness to different and new ways of doing things
    • Thoroughness: Ensuring that one's own work is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.


    Experience:  This position requires a minimum of 2 years of progressive experience in Accounting/Accounts Receivable, preferably in a global shared services environment

    • Excellent organization skills with attention to detail and completeness
    • Hands-on, self-starter with a strong work ethic and can-do attitude.
    • Strong communication skills and ability to communicate key information and status to stakeholders.
    • Strong Business Acumen
    • Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.


    Education:  Bachelor degree in Business or related field

    Technical Skills:  Highly Proficient in Microsoft Office (including advanced Excel skills), 1+ years’ experience in Zuora, SFDC, NetSuite & Tableau



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