• Order Processor, Associate

    Location US-NC-Durham, NC
    Job ID
    # Positions
    Position Type
    Business Group
    SolarWinds MSP
  • Overview

    The Provisioning Specialist will assist Revenue Operations and Sales Teams with managing the Contract-to-Bill process for the SW usage based products.  They will be the prime resource for billing and pricing inquiries to both internal and external customers.


    • Collaborate with the Sales team and other functional areas to ensure customer accounts are provisioned/created accurately per Agreement terms within Service Level Agreement (SLA) timeframes
    • Analyze data and reports for accuracy and makes corrections as needed
    • Manages all usage based billing inquires & assist with auditing customer usage to ensure correct entitlements
    • Prime on management of all usage based billing mailboxes and cases
    • Coordinating Cancelation requests with retention team and within product and billing tools
    • Monitoring consumption, overage and expired trials with active usage
    • Reporting as requested related to primary functions
    • Assists with system testing of new product offerings and functionality
    • Monitor and support usage transactions ensuring the capture of all related usage is passed on for customer billing and that all subscriptions reflect accurate pricing.
    • Works with Product Development and other finance functions on new product pricing and upcoming functionality releases to minimize impact to billing schedule.
    • Completes additional projects and tasks related to Revenue Operations as they arise


    • 2+ years of experience working for cloud business software application is highly desired
    • Associates degree in Business, Finance, or related field required.
    • Strong analytical and technical skills
    • Ability to work independently and cross functionally
    • Strong interpersonal communication and exceptional problem solving skills
    • Ability to prioritize multiple functions and tasks efficiently
    • Must be able to meet deadlines and handle stressful situations


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