• Dir, Business Applications

    Location US-NC-Durham, NC | US-TX-Austin
    Job ID
    2018-10816
    # Positions
    1
    Category
    Information Technology
    Position Type
    Permanent
    Business Group
    SolarWinds MSP
  • Overview

    Since our founding in 1999, SolarWinds’ mission has been to provide purpose-built products that are designed to make jobs easier for IT professionals, DevOps professionals, and IT Managed Service Providers (MSPs).

    SolarWinds MSP empowers IT service providers of every size and scale to create highly efficient and profitable businesses that drive a measurable competitive advantage. Our offerings include integrated solutions providing automation, security, and network and service management, both on-premises and in the cloud.  Backed by actionable data insights, we help MSPs serve their customers while getting the job done easier, faster, and more profitably.

     

    The Role

    We are seeking a high-energy, execution-oriented Director of MSP Business Applications from our office in either Durham, NC or Austin, TX to define, manage, and deliver the roadmap for business-critical enterprise applications.  This is a hands-on role, leading a team of architects, product, and project managers. 

    This role will have a “seat at the table” with the SolarWinds MSP executive management team and report directly to the Vice President of SolarWinds Enterprise Applications.  You must have a technical background and be a creative thinker, passionate about enabling the business, and maniacally focused on communication, execution, and delivery. 

    Responsibilities

    As a Key Leader in the MSP Business You:

    • Excel in a fast-paced environment
    • Have grown from a technical role to a leader, skilled at managing executive stakeholders and relationships
    • Enjoy getting your hands dirty, digging in and solving complex technical and managerial problems
    • Adapt to changing business priorities and provide leaders with the information and data to make appropriate tradeoffs and prioritization
    • Display creativity, leading teams through ambiguity, solving problems, and pushish through project obstacles
    • Develop and drive roadmaps
    • Execute, deliver, and mange in a matrixed delivery model
    • Know how to effectively manage global teams in various locations
    • Passionately manage your people, developing, mentoring, and coaching them

     

    Primary Responsibilities

    Though project delivery and support is managed through a matrixed relationship to shared development and QA teams, you should have a technical background with significant experience directly leading technical delivery teams.  In this role, you will be expected to:

    • Drive the vision and roadmap for the key back-end systems that run the business
    • Manage and align business stakeholders, establishing and controlling scope, setting the project schedule, identifying, reporting, and mitigating risks
    • Effectively manage the key operational elements of the organization, including but not limited to: strategic planning and execution, resource planning and team meetings
    • Build and maintain relationships with peers inside and outside the organization to ensure strong cross-functional collaboration and connection with the CIO and IT organization
    • Lead annual and ongoing portfolio planning process
    • Create and maintain appropriate governance structures
    • Educate and provide thought leadership for harmonizing and streamlining processes across the organization
    • Program-manages key IT initiatives within the organization, providing thorough and timely status reporting
    • Defines, documents and communicates business requirements and business processes
    • Build a high-performance team through appropriate setting of stretch goals and ongoing coaching
    • Build and delivery clear and compelling executive-level presentations through data manipulation, analysis and PowerPoint

     

    Technologies and Methodologies

    A variety of technologies are employed to enable our business and our MSP customer’s success.  The ideal candidate has expertise in following, or comparable technologies:

    • Digital marketing and demand generation – Marketo
    • Customer Relationship Management – Salesforce.com (Sales Cloud and Service Cloud)
    • System Integration – Service oriented architectures, utilizing .NET framework
    • Billing – Zuora subscription management and billing
    • Accounting – NetSuite
    • Custom-built .NET applications
    • SW development planning and bug tracking – Jira/Confluence
    • eCommerce and customer self-service
    • Agile development methodologies

    Qualifications

    • Undergraduate degree in Computer Science, or relevant technical background
    • 15+ years of progressive work experience in enterprise application delivery
    • Past experience as a development manager, architect, or service deliver executive
    • Exceptional stakeholder management skills, experienced and comfortable engaging at the tactical and executive level
    • Strong executive presence, with the ability to coordinate, communicate, and manager at all levels in the organization
    • Excellent verbal and written communication skills, including packaging communications in succinct PowerPoint presentations
    • Willingness to travel as required (2-3 weeks per quarter, depending on location and project teams)
    • Ability to work remotely, manage stakeholders and team members in multiple locations

     

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