• Product Manager

    Location US-NC-Morrisville, NC
    Job ID
    # Positions
    Position Type
    Business Group
    SolarWinds MSP
  • Overview

    SolarWinds MSP is one of the world’s leading IT Service Management Platform providers. Our products service over 11,000 business users with wide range of SaaS offerings to achieve our mission of empowering IT professionals to win through technology. Our explosive success with our SaaS offerings for our IT Service Management Platform has us seeking top notch professionals to be part of our next wave of growth. SolarWinds MSP develops and operates a set of global SaaS solutions including remote monitoring and management tools, managed security solutions, backup and recovery, and e-mail security. These services run 24*7 and are trusted by over 20k customers worldwide.  


    At SolarWinds MSP, we have a passion for helping IT professionals to get control over an increasingly fragmented technology landscape—to deliver business advantage for their customers and organizations.


    The Product Manager will be responsible for managing all aspects of the product management lifecycle, from concept to End-of-life.


     Job Tasks, Responsibilities, Authorities


    • Understand customer and market needs to build product vision, strategy, and roadmap
    • Analyze market and technology trends to create new offerings with strong value propositions for our customers
    • Help Translate Customer, market needs into Product Requirement Specifications and work with Engineering to build out a product development roadmap prioritizing features in an Agile development methodology
    • Work with Architecture, Development teams to accelerate integration of Partner Products into the Portfolio
    • Incorporate reliability, redundancy, security, performance, and ease of use into product design
    • Provide clear and succinct communication on status of high-impact features, project readiness, and other significant issues to a cross-functional team
    • Develop effective customer/partner feedback loops, listen to feedback, understand its implications, and translate feedback into evolving the product portfolio
    • Autonomous, able to deal with ambiguity and focus on key product deliverables
    • Experience with localization (or internationalization) of software product offerings


    The employee’s job functions include, but are not limited to those mentioned above.  

    Job Qualifications

    • Bachelor’s degree or equivalent in computer science or related degree (MBA is a plus)
    • Good Experience Gathering Customer Insights based on Quantitative and Qualitative Analysis
    • Understanding of agile-based software development methodologies
    • 5+ years of experience managing a range of customer-facing projects
    • Management of multiple complex projects with tight deadlines
    • Demonstrated leadership experience in a matrixed environment and to put strategy into clear and measurable actions


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