• Senior Revenue Operations Specialist

    Location US-TX-Austin
    Job ID
    # Positions
    Position Type
    Business Group
  • Overview

    This position is dedicated to supporting the Global Revenue Operations Team. The scope includes the operational processes of billing and payment related research tasks and processes. A key element in this role is to have close cooperation and open communication with all Global Billing and Collection Teams. The Accounting Specialist/Analyst will work within the framework of the teams’ long-term objectives in optimizing resources, technology and innovative thought across the department.  


    • Analysis of complex payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer experience 
    • Act as a centralized point of contact for Billing and Collection Managers globally
    • Maintain Customer Account records in various systems including creation, merges and updates
    • Process credit requests and invoice adjustments
    • Research and apply unallocated credits
    • Responsible for customer communication on billing and payment changes
    • Build and execute on process to increase Autopayment across the Solarwinds businesses
    • Monthly Partner training reporting
    • Billing and Provisioning as needed
    • Manage multiple Email boxes and Finance Support Cases
    • Daily management of the compliance tool
    • Completion of vendor form requests, W-8 requests, and other customer requests as needed.
    • Assist with tasks related to month end close including flexible scheduling as needed
    • Maintains a variety of reports and data analysis related to Revenue Operations functions
    • Support multiple initiatives and projects simultaneously, in addition to daily duties
    • Other responsibilities include but not limited to participate in special projects, acquisition integration, system testing and adhoc reporting


    Core Competencies:  To be successful in this role you must be able to demonstrate:

    • Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
    • Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
    • Flexibility: Openness to different and new ways of doing things
    • Thoroughness: Ensuring that one's own and work are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.


    This position requires a minimum of 5 years of progressive experience in Finance/Operations teams, preferably in a global shared services environment

    • Excellent organization skills with attention to detail and completeness
    • Hands-on, self-starter with a strong work ethic and can-do attitude.
    • Strong communication skills and ability to communicate key information and status to stakeholders.
    • Strong Business Acumen
    • Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.

    Education:  Bachelor's degree in Business or related field


    Technical Skills:  Highly Proficient in Microsoft Office (including advanced Excel skills), 1+ years’ experience in Zuora, SFDC, NetSuite & Tableau

    Apply/Socialize Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.