• Senior Revenue Operations Specialist

    Location US-TX-Austin
    Job ID
    2018-10642
    # Positions
    1
    Category
    Finance
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Overview

    This position is dedicated to supporting the Global Revenue Operations Team. The scope includes the operational processes of billing and payment related research tasks and processes. A key element in this role is to have close cooperation and open communication with all Global Billing and Collection Teams. The Accounting Specialist/Analyst will work within the framework of the teams’ long-term objectives in optimizing resources, technology and innovative thought across the department.  

    Responsibilities

    • Analysis of complex payment or billing issues and effectively solve problems as well as proactively investigate payment and billing issues and suggest solutions that will enhance the customer experience 
    • Act as a centralized point of contact for Billing and Collection Managers globally
    • Maintain Customer Account records in various systems including creation, merges and updates
    • Process credit requests and invoice adjustments
    • Research and apply unallocated credits
    • Responsible for customer communication on billing and payment changes
    • Build and execute on process to increase Autopayment across the Solarwinds businesses
    • Monthly Partner training reporting
    • Billing and Provisioning as needed
    • Manage multiple Email boxes and Finance Support Cases
    • Daily management of the compliance tool
    • Completion of vendor form requests, W-8 requests, and other customer requests as needed.
    • Assist with tasks related to month end close including flexible scheduling as needed
    • Maintains a variety of reports and data analysis related to Revenue Operations functions
    • Support multiple initiatives and projects simultaneously, in addition to daily duties
    • Other responsibilities include but not limited to participate in special projects, acquisition integration, system testing and adhoc reporting

     

    Core Competencies:  To be successful in this role you must be able to demonstrate:

    • Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
    • Results Orientation: The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
    • Flexibility: Openness to different and new ways of doing things
    • Thoroughness: Ensuring that one's own and work are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

    Qualifications

    This position requires a minimum of 5 years of progressive experience in Finance/Operations teams, preferably in a global shared services environment

    • Excellent organization skills with attention to detail and completeness
    • Hands-on, self-starter with a strong work ethic and can-do attitude.
    • Strong communication skills and ability to communicate key information and status to stakeholders.
    • Strong Business Acumen
    • Excellent customer service skills required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.

    Education:  Bachelor's degree in Business or related field

     

    Technical Skills:  Highly Proficient in Microsoft Office (including advanced Excel skills), 1+ years’ experience in Zuora, SFDC, NetSuite & Tableau

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