• Senior Support Operations Manager

    Location US-TX-Austin
    Job ID
    # Positions
    Position Type
    Business Group
  • Overview

    SolarWinds provides powerful and affordable IT management software to more than 250,000 customers worldwide – from Fortune 500 enterprises to small businesses. We work to put our users first and remove the obstacles that have become “status quo” in traditional enterprise software. SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to address users’ management priorities. Our online user community thwack, is a gathering place where tens of thousands of IT pros solve problems, share technology, and participate in product development for all of SolarWinds’ products.


    Since our founding in 1999, SolarWinds’ mission has been to provide products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges – whether those challenges are related to networks, servers, applications, storage or virtualization. At SolarWinds, we are fanatical about putting our users first in everything we do. We believe that the IT pros who use our products everyday should be excited about them. We strive every day to deliver powerful functionality that is easy to use with one of the fastest and longest lasting ROIs in the market.


    • Create content, edit and/or modify graphics, and pull analytics reports for their program. It is an hand-on position.
    • Manage customer relationships including understanding and improving the typical customer lifecycle
    • Retrieve and review data analytics, user testing and customer pathing to better understand our customers, what issues they are facing and provide possible solutions for those challenges
    • Drive program success by collaborating with support, operations, product management, demand generation, and sales to execute integrated go-to-market strategies
    • Create and communicate: market, customer and competitive research that can be used for project justification/strategy, improving GTM strategy
    • Create and execute on messaging and design for your program within brand standards
    • Drive program success by managing your own projects independently using PMI or Agile methodologies    


    • Minimum 3+ years project/program management experience
    • Minimum 3+ years in MARCOM or Content Strategy – Agency or large company experience preferred
    • Comfortable moving quickly with limited information in a “test, learn, adapt” culture
    • Ability to dig into analytics tools, databases and spreadsheets to find the meaning in the data
    • Strong oral, written, and graphic communication skills – a writing sample is required as part of the interview process
    • Top quality project and program management discipline is a must
    • High energy levels, ability to work independently, enthusiasm and can-do attitude is a must
    • Experience actively using the following software: Adobe Photoshop, Microsoft Project, Google Analytics or Similar Analytics package
    • Experience with SEO concepts and data analysis preferred    


    • Ideal candidate has a marketing and technical background
    • Content, Marketing, or Technical degree preferred
    • Experience in MARCOM or Content Strategy for major networking hardware or software vendor is ideal

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