• Lead Operations Engineer

    Location US-CA-San Francisco
    Job ID
    # Positions
    Information Technology
    Position Type
    Business Group
    SolarWinds Cloud
  • Overview

    Papertrail helps detect, resolve, and avoid infrastructure problems using log messages. It allows companies to aggregate log files from a wide variety of popular products, applications, different cloud hosting services and other standard text log files. Our customers can then use the browser-based search interface or command-line tools to search through these files to diagnose bugs and performance issues.


    Our parent company SolarWinds provides powerful and affordable IT management software for the enterprise to more than 100,000 customers worldwide. SWI has $500M in revenue and 40% growth year over year. Together we offer application performance management for any environment, with unexpected simplicity. 


    We are looking for fulltime Lead Operations Developer in our San Francisco office to help us build the scalable backend systems that power our monitoring and metrics service platforms.


    • Iterate, iterate, iterate.
    • Write code in Ruby, Python, and configuration management to automate repetitive tasks.
    • Oncall rotation.
    • Be passionate about monitoring.
    • Believe MTTR is more important than MTBF.
    • Believe Operations provides a service instead of working tickets.
    • Understand that availability is everyone’s responsibility.
    • Optimize the entire software delivery pipeline with quality built in.
    • Believe that data trumps all mere opinions.
    • Have a belief in Agile methodologies to enable high team velocity.


    • 6 or more years industry experience
    • Significant experience with cloudbased deployment and ephemeral hardware.
    • Comfortable with a variety of *NIX platforms.
    • Experience managing significant load in the wild, comfortable with scaleout tiers, resiliency.
    • Strong scripting language experience (bash, Ruby, Python).
    • Strong intrapersonal skills with the ability to work well with other team members, customers.
    • Ability to work independently / deliver without supervision.
    • Experience implementing DevOps practices.
    • Experience managing large AWS infrastructures.
    • Pluses are Metrics, Monitoring, Graphite, Logstash.



    We offer great compensation packages and the opportunity to solve challenging problems with skilled colleagues. Our team uses practices to maximize our development velocity, including but not limited to:
    ChatOps, continuous integration/deployment, code review via GitHub pull requests, and preferring asynchronous communication to meetings.


    • Competitive compensation and benefits
    • A team committed to life/work balance
    • Fewer meetings, more shipping!



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