Training Coordinator

Location US-TX-Austin
Job ID
# Positions
Position Type
Business Group


  • Manage the Learning Management System (LMS) and other training systems
  • Rendering and publishing of content (video, SCORM and other)
  • Testing content and LMS system changes
  • Acquire, publish and maintain third party technical training content to meet business needs
  • Maximize training quality with surveys and other student feedback metrics
  • Create and maintain standard reports and dashboards
  • Understand the Customer Support Organization processes, systems, capabilities and limitations
  • Work with Customer Support, Customer Success, Development, and Product Management teams
  • Assist the training team on training projects
  • Own and run ad-hoc training projects
  • Solves issues and problems
  • Planning training events


  • Bachelor's Degree - Business or technical discipline advantageous or related experience
  • Excellent verbal and written communication skills with strong time management ability
  • Strong computer and technical skills
  • Strong communication skills, both written and verbal
  • Well-developed interpersonal skills and the ability to interact with multiple areas of the company
  • Resourcefulness in anticipating and meeting the needs of a busy team
  • Ability to manage multiple ongoing projects and day-to-day activities
  • Must be able to work in a fast-paced, dynamic environment, under pressure, and with a high degree of professionalism delivering high quality results on time.
  • Must be comfortable in an environment of changing technologies and processes, and ability to adapt to new ways of working.
  • Flexible working hours to work with teams in multiple Geographic locations
  • Good Troubleshooting and Analytical Skills
  • Ability to work on own initiative and effectively in a team environment

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