Intermediate Technical Writer

US-TX-Austin
Job ID
2017-10195
# Positions
1
Category
Support
Position Type
Permanent
Business Group
SolarWinds

Overview

At SolarWinds, we are fanatical about putting our users first in everything we do. The IT pros who use our products every day are relying on us to help them get their products installed and configured quickly, and show them how to get value from our proweful tools.

Responsibilities

  • Develops technical content to support product delivery and maintenance. 
  • Develops knowledge base articles for internal and external customers. 
  • Will have to be onsite Monday - Friday. 

Qualifications

  • A minimum of 4 years' experience in a Software technology environment working as a technical writer.
  • Ability to describe complex and technical topics clearly and accurately in a way that is appropriate for the target audience. This one is important. Our products do some pretty cool stuff, and we need to be able to communicate it clearly to our users.
  • Strong communication, interpersonal and presentation skills for interacting with team members. As they say, it takes a village. You need to be able to comfortably interact with members on your immediate Technical Content team, as well as Development, Support, and all of the other teams at SolarWinds that come together to bring our products to the greater IT community.
  • Excellent English writing and comprehension skills including excellent knowledge of American English and grammar.
  • Willingness and ability to organize a varied workload.
  • Demonstrated ability to work and adapt in a fast-paced environment. Not kidding with this one. It’s fast, but it’s fun.
  • Bachelors or Masters degree in English, Communications, or other relevant field is desirable. 
  • Proficiency with HTML and CSS. Familiar with best practices for web content.

Preferred:

  • Working knowledge of MindTouch, Atlassian Confluence, Adobe Acrobat Pro, and MadCap Flare.
  • Experience writing using Minimalism techniques, Structured Authoring, or Information Mapping technipues. 

#LI #IN

Apply/Socialize Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.