Customer Retention Renewal Rep

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# Positions
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SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.


We are currently seeking to hire a Customer Renewals Representative. This position is responsible for actively managing customer accounts, resolving customer issues, and collecting customer software renewals for support/updates on SolarWinds products.


  • Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
  • Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
  • Working with various departments across the organization to advocate for the customer and work together to resolve any issues
  • Following up on assigned customer software renewal quotes and/or generate custom quotes and present to the customer
  • Verifying pricing, licenses, expiration dates with customers and resellers globally
  • Resolving order issues with customer service and order management
  • Performing other administrative support duties as requested


  • Previous customer retention, sales, or collections experience
  • Excellent customer service skills
  • Excellent communication skills both oral and written
  • Excellent problem solving skills
  • Good computer skills
  • Ability to multi-task and track multiple issues
  • Previous experience with CRM and/or ticketing software helpful

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