Senior Product Manager

US-NC-Durham, NC
Job ID
# Positions
Position Type


SolarWinds MSP is one of the world’s leading IT Service Management Platform providers. Our products service over 11,000 business users with wide range of SaaS offerings to achieve our mission of empowering IT professionals to win through technology. Our explosive success with our SaaS offerings for our IT Service Management Platform has us seeking top notch professionals to be part of our next wave of growth. SolarWinds MSP develops and operates a set of global SaaS solutions including remote monitoring and management tools, managed security solutions, backup and recovery, and e-mail security. These services run 24*7 and are trusted by over 20k customers worldwide.  


At SolarWinds MSP, we have a passion for helping IT professionals to get control over an increasingly fragmented technology landscape—to deliver business advantage for their customers and organizations.


  • Understand customer and market needs to build product vision, strategy, and roadmap
  • Analyze market and technology trends to create new offerings with strong value propositions for our customers
  • Incorporate reliability, redundancy, security, performance, and ease of use into product design
  • Track and communicate feature requirements, customer requests, and priorities as part of a roadmap, backlog, or project plan
  • Provide clear and succinct communication on status of high-impact features, project readiness, and other significant issues to a cross-functional team
  • Develop effective customer/partner feedback loops, listen to feedback, understand its implications, and translate feedback into better features and products
  • Autonomous, able to deal with ambiguity and focus on key product deliverables
  • Experience with localization (or internationalization) of software product offerings


The employee’s job functions include, but are not limited to those mentioned above.  


  • BA/BSc degree or equivalent in computer science or related degree (MBA is a plus)
  • Detailed experience delivering and analyzing market driven data and intelligence
  • Develop and introduce data analytics to understand how customers are using the product offering
  • Comprehensive understanding and practice of project management methodologies (Professional accreditation in Project Management -PMP- is an advantage)
  • Understanding of agile-based software development methodologies
  • 5+ years of experience managing a range of customer-facing projects
  • Management of multiple complex projects with tight deadlines
  • Demonstrated leadership experience in a matrixed environment and to put strategy into clear and measurable actions

At SolarWinds MSP, we know it’s our people that make us great. Our company is founded on the principles of building a great place to work, delivering an exceptional customer experience, and continuing to foster a sustainable, high-growth business.


We are seeking smart, creative professionals to join in our success.


SolarWinds MSP is an Equal Opportunity Employer



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